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Responsible: UncleanOne  

planet was destroyed despite the remaining structure and destroyed 12

Post  Post #1 
Reputation 17
Group humans Alliance Combining the Zerg and Terran 94 32 57 Points 7 428 410 Messages 92
I already have that on December 5th. Posted around 12 o'clock server time to the admins but I would like to make it public again here.

because of a bug i lost 12 gravity cannons with level 5 and 8 further ops with inset and gun level 5.
i shot a planet for an asteroid shot and colonized the planet with my xerj. he has a structure bonus from the officer. when i came online today, however, the planet was destroyed. it was a 20k diameter planet and the planet got a bonus of 280kk structure. In purely mathematical terms, it would be impossible to destroy the planet with the 20 guns mentioned from the time of settlement until now. but that is exactly the case. when i came online this morning the planet was destroyed and my guns with it.
in addition, the automatic shutdown was set for every gun.

So why are my guns and ops destroyed?
i want replacement. this is a bug

here the screens.
Population: https://prntscr.com/vw9xgr
destroyed planet: https://prntscr.com/vw9xzy
Officer for bonus: https://prntscr.com/vw9zhy
I have raider and destroyer on 10 and both run at x2, my tech is at level 7 and my guns were all level 5:
2710 dmg / shot * 2.65 rounds / min * 20 guns, 60 min / h = 8.617kk dmg / h
I colonized the planet at 8 p.m. server time and about 14 hours later I was online again. during this time it was already destroyed.
it was a 20k diameter planet and i had a structure bonus from the officer of 270kk.
arithmetically I would have had over a day after the settlement.
6 December 2020 14:30
6 December 2020 14:30
Post  Post #2 
Reputation -124
Group Terminator 45 2 47 Messages 6143
Quote: Nessaja
the automatic shutdown was set for every gun.

I've found that 18 19 auto-stops triggered for that planet around 06:30:00 (all auto-stops were set to 15k structure). But there were
Quote: Nessaja
20 guns
which means 2 of them weren't one of them wasn't set to auto-stop.
This was the OPS that dealt final damage:



Quote: Nessaja
it was a 20k diameter planet and the planet got a bonus of 280kk structure.

The planet was abandoned, so no structure bonuses were applying.
6 December 2020 16:02
6 December 2020 16:02
Post  Post #3 
Reputation 17
Group humans Alliance Combining the Zerg and Terran 94 32 57 Points 7 428 410 Messages 92
How am I supposed to give up the planet if I haven't been online the whole time?
after colonizing the planet i went offline and only came back when i told the admins. So the next day around 12 o'clock server time.
please check my log in
6 December 2020 16:08
6 December 2020 16:08
Post  Post #4 
Reputation -124
Group Terminator 45 2 47 Messages 6143
Quote: Nessaja
How am I supposed to give up the planet if I haven't been online the whole time?

Indeed, there were no action. But all gun logs say that the planet had no owner.
Quote: Nessaja
i shot a planet for an asteroid shot and colonized the planet with my xerj.
If you started shooting from all guns before colonization, there could be a potential problem of not picking up new owner info in gravity gun component. I'll check if that can possibly happen (would be a severe problem if it can).
6 December 2020 16:32
6 December 2020 16:32
Post  Post #5 
Reputation 17
Group humans Alliance Combining the Zerg and Terran 94 32 57 Points 7 428 410 Messages 92
Here again the message that I have colonized the planet. https://prntscr.com/vwuszr

please look at the time and date. afterwards, you will understand my anger. I couldn't have destroyed a 270kk structure in just a few hours.
6 December 2020 16:37
6 December 2020 16:37
Post  Post #6 
Reputation -124
Group Terminator 45 2 47 Messages 6143
Nessaja, I have no doubts now that you colonized and didn't actually abandon that planet. Right now, I'm trying to understand which of the contradicting logs is lying to us, so we can identify and fix the underlying problem.

I understand how infuriating this whole situation can be. I hope that administration will allow restoration of lost guns, after the bug is dealt with.
6 December 2020 16:48
6 December 2020 16:48
Post  Post #7 
Reputation 17
Group humans Alliance Combining the Zerg and Terran 94 32 57 Points 7 428 410 Messages 92
I am glad to hear that your words are already a step forward for me. Thank you.

Hopefully the problem will be resolved soon and the guns and OPS will be replaced. that's all i want

thanks again
6 December 2020 16:52
6 December 2020 16:52
Post  Post #8 
Reputation -124
Group Terminator 45 2 47 Messages 6143
Quote: UncleanOne
problem of not picking up new owner info in gravity gun component

This turned out to be the case. The bug is now fixed.

I'll close this topic after administration makes their decision about compensation,
7 December 2020 17:58
7 December 2020 17:58
Post  Post #9 
Reputation 17
Group humans Alliance Combining the Zerg and Terran 94 32 57 Points 7 428 410 Messages 92
that sounds very positive.
all i want is to get my guns and OPS back in their dismantled condition.
Thank you
7 December 2020 18:01
7 December 2020 18:01
Post  Post #10 
Reputation -124
Group Terminator 45 2 47 Messages 6143
Stations were restored.
9 December 2020 10:07
9 December 2020 10:07

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