Didn't get Hydarian crystal after payment

Сообщение  Сообщение #1 
Группа guest
Pls resolve this or refund my money.
28 Марта 2018 16:35:34
28 Марта 2018 16:35:34
Сообщение  Сообщение #2 
Группа guest
Can you show us a receipt of you paying for the crystals? Make sure to censor your payment information, it just needs to be proof that you spent the money.
You also will need to show us a screenshot of your account with no crystals. You may have to wait a few minutes to receive the crystals
28 Марта 2018 20:39:13
28 Марта 2018 20:39:13
Сообщение  Сообщение #3 
Группа guest
[attachment=36567] [attachment=36568]


https://imgur.com/a/tQ3s1
28 Марта 2018 21:24:25
28 Марта 2018 21:24:25
Сообщение  Сообщение #4 
Репутация 639
Группа humans 62 23 46 Сообщений 4086
Hello. If you using xsolla for payment, you need contact with support: https://support.xsolla.com
28 Марта 2018 22:13:07
28 Марта 2018 22:13:07
Сообщение  Сообщение #5 
Группа guest
OMFG, what a scum......... and nobody is fault..

Xsolla SUPPORT:
_______________________
George: Thank you, just a moment please We are now checking it with the bank, because we couldn't locate it in our system It may take several minutes

Me: ok.

George: Thank you for your patience again. I apologize for the delay in my response. Please contact the game's support. I've checked all the information with different resources and it seems like the payment was processed not in our system.

Me: yea, I did.. they told me to come here
How it's not processed when I paid via xsolla app?

George: Do you play the game using their website or mobile app?

Me: website

George: Got it. I will escalate this issue to our specialists and we will contact you via your email as soon as they answer. We apologize for the inconveniences.
29 Марта 2018 03:45:12
29 Марта 2018 03:45:12

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